酒店英文道歉信範本

在社會發展不斷提速的.今天，我們不免要用到道歉信，寫道歉信時要注意解釋清楚事情原委，認同對方的感受並給予安慰。那麼，怎麼去寫道歉信呢？以下是小編收集整理的酒店英文道歉信範本，歡迎大家借鑑與參考，希望對大家有所幫助。

酒店英文道歉信範本1

November 03, 1999

Mr. Shen Nan Ping

Flat 20F, Block 1

Robinson Heights

8 Robinson Road

Hong Kong

Dear Mr. Shen

We are sorry to learn of the unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.

We have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.

Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount

Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact

Us.

Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.

Your sincerely

Front Office Manager.

酒店英文道歉信範本2

Mr. Cheung, Thank you again for giving us your feedback for it is only through such input from our value customers that we are able continuously improve our standards of service. We hope you will indulge us on this occasion and allow us to redeem ourselves by welcome you back in the near future.

May the year of the Rabbit bring you joy and prosperity.

Yours Sincerely,

Alfred Zhuang

Front Office Manager

酒店英文道歉信範本3

Dear Ms. Iwasaki,

Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.

At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as weve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference.

Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been d. We understand that you may requested the King Size room but actually we could not satisfy your request.